🛠️Deployment Guide (TrusstGPT on AWS)

This guide outlines the steps required to deploy TrusstGPT into your AWS account following subscription through the AWS Marketplace.

Overview of the Deployment Process

Overview of the Deployment Process through the AWS Marketplace

Step 1: Prerequisites

• Preparation: Before starting the deployment, ensure you have administrative access to your AWS account and permission to create and manage AWS resources. Customers are advised to not use the AWS account root user for any deployment or operations.

• Request Service Quota Increases:

  • Running On-Demand G and VT instances: Needs to be increased by40 More details and a link to access the request page can be found here.

  
• Please follow this process to request Anthropic Claude Haiku (required for Lissten), and Claude 3 Sonnet model access in Amazon Bedrock. See TrusstGPT Architecture for details. Note: It is possible to utilise Amazon SageMaker instead of Amazon Bedrock, but this will introduce additional infrastructure costs, since the Amazon SageMaker instance is always on, whereas you only pay for what you use with Amazon Bedrock.

• Troubleshooting: For any deployment issues, consult the troubleshooting section or log a case with Trusst AI support.

Step 2: Subscribe to TrusstGPT in AWS Marketplace

Navigate to AWS Marketplace and subscribe to TrusstGPT. (please wait for Trusst AI to share AWS Private Offering before subscribing if applicable). Specify your desired plan by inputting "1" unit, which corresponds to your organization's expected volume of contacts to process with TrusstGPT.

Note: Usage is based on a unique contact, so regardless of how many times the same contact is analyzed, we only meter each unique contact once.

Step 3: Registration

Once subscribed via AWS Marketplace, you'll be redirected to a registration page (if you are not re-directed, please click “Click here to set up your account”):

Enter the primary contact details (required to associate the AWS Marketplace record) and your AWS environment specifics, including Account ID, AWS Region, and if applicable, the Amazon Connect Instance ID (automates real time transcription integration - if in same account):

Note: The account you subscribe to TrusstGPT, in Step 2, does not have to be the same account which you enter in the form above, but the account you enter in Step 3 must be the account that you deploy TrusstGPT into during Step 4.

Step 4: Setup

Follow the instructions on the subsequent page to launch the AWS CloudFormation stack. This stack establishes a trust relationship, allowing Trusst AI's AWS pipeline to deploy TrusstGPT into the specified account from step 3.

Before launching the stack, make sure you are logged into the AWS Management console with a user that has permissions to create IAM roles.

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bootstrap-template.yaml

Cloudformation Template launched during step 4.

Step 5: Establish Trusst

Launch the AWS CloudFormation stack. The template will pre-populate the required fields.

Feel free to rename the stack to align to your organizations naming conventions, by modifying the “Stack name”:

Once you have reviewed the remaining configurations, acknowledge the capabilities of the AWS Cloudformation by ticking the radio button on the last page:

Once acknowledged you can click “Submit”. This will then take you to AWS CloudFormation where you can monitor the status of the deployment:

Once the stack is deployed, you will see “CREAT_COMPLETE” in the associated stack (CDKDeploy) on the left of screen:

Step 6: Deploy TrusstGPT

Trusst AI's AWS CodePipeline automatically triggers the deployment of TrusstGPT into the AWS account and region from Step 5. The entire process takes approximately 45 minutes. You can monitor the progress of this via AWS CloudFormation in the account and region you selected in step 4 and 5.

Welcome Email: Upon successful deployment, the contact email provided earlier in step 4 will receive a welcome message including a link to Trusst AI’s Resource Center. This resource offers guidance on leveraging TrusstGPT for optimal benefits tailored to your use case.

Following these steps will ensure a seamless deployment of TrusstGPT into your AWS account, enabling you to start leveraging the power of AI for processing customer contacts effectively. For further assistance or inquiries, please create a support case in the Trusst Customer Support Portal