👂Lissten (transcribe & translate)

This page describes TrusstGPT's real-time transcription and translation feature, Lissten.

Feature Definition: TrusstGPT Lissten

Overview

TrusstGPT Lissten is a powerful component of TrusstGPT, designed to enhance customer interaction insights by providing high-fidelity transcription and translation capabilities. It processes audio conversations, delivering accurate and timely text outputs that can be further analysed to improve customer experiences. Lissten operates both in real-time scenarios and via batch processing, ensuring flexibility across various operational needs.

Features

1. High Accuracy Transcription:

   • Real-Time Transcription: Allows live audio streams to be converted into text with minimal latency, facilitating immediate response and interaction.

   • Batch Transcription: Supports uploading of recorded audio files for transcription, ideal for after-the-fact analysis and record-keeping.

   • Cross-Industry Adaptability: Customisable to different industry terminologies (e.g., healthcare, finance, retail) enhancing the accuracy of transcriptions in specialised contexts.

2. Multilingual Translation:

   • Support for Multiple Languages: Capable of translating various languages into English, broadening the scope of understanding for global customer interactions.

   • Contextual Accuracy: Utilises context-based recognition technology to provide translations that are not only literal but also contextually appropriate.

   • Integrated Dual Outputs: Offers both the original transcription and the translated text simultaneously, preserving the original conversation's context.

3. Data Security and Privacy:

   • AWS Deployment: Fully integrated within the customer’s AWS environment, ensuring data handling complies with stringent security and privacy standards.

   • Encryption and Compliance: Adheres to global compliance protocols for data security, with end-to-end encryption of audio and text data.

4. User Interface and Integration:

   • Seamless Integration: Easily integrates with existing customer service platforms, CRM systems, and data analytics tools.

   • User-Friendly Dashboard: Provides a clear, intuitive interface for monitoring transcription and translation statuses, reviewing outputs, and managing data.

5. Advanced Analytics and Reporting:

   • Sentiment Analysis: Coupled with sentiment detection capabilities to gauge customer satisfaction and emotional tone.

   • Custom Reports: Allows for the generation of customisable reports that summarise key findings from transcribed and translated texts for strategic analysis.

Target Audience

• Customer Service Departments: Enhancing agent performance and customer satisfaction through real-time transcription and translation.

• Market Research Teams: Gaining deeper insights into diverse market segments by understanding multilingual feedback.

• Compliance Monitoring: Ensuring accurate records are kept in regulated industries, such as finance and healthcare.

Success Metrics

• Accuracy Rates: Achieve industry-leading accuracy levels in both transcription and translation.

• Customer Adoption Rates: Track the uptake and continuous usage of the feature among the targeted industries.

• Operational Efficiency: Measure improvements in operational efficiency and reduction in response times due to real-time transcription capabilities.

Conclusion

With TrusstGPT Lissten, we are poised to transform how organisations interact with and understand their customers across the globe. By ensuring high accuracy, flexibility, and adherence to security standards, Lissten is not just a tool but a strategic asset in enhancing global customer experiences.

TrusstGPT's Lissten service understands ~ 100 languages and has native capability to:

• transcribe from speech to text (in real-time and batch)

• translate from any of the languages to English (in real-time & batch)

Lissten - Supported Languages include:

Afrikaans

Albanian

Amharic

Arabic

Armenian

Assamese

Azerbaijani

Bashkir

Basque

Belarusian

Bengali

Bosnian

Breton

Bulgarian

Burmese

Catalan

Chinese

Croatian

Czech

Danish

Dutch

English

Estonian

Faroese

Finnish

French

Galician

Georgian

German

Greek

Gujarati

Haitian

Hausa

Hawaiian

Hebrew

Hindi

Hungarian

Icelandic

Indonesian

Italian

Japanese

Kannada

Kazakh

Khmer

Korean

Lao

Latin

Latvian

Lingala

Lithuanian

Luxembourgish

Macedonian

Malagasy

Malay

Malayalam

Maltese

Māori

Marathi

Mongolian

Nepali

Norwegian

Norwegian Nynorsk

Occitan

Panjabi

Pashto

Persian

Polish

Portuguese

Romanian

Russian

Sanskrit

Serbian

Shona

Sindhi

Sinhala

Slovak

Slovenian

Somali

Spanish

Sundanese

Swahili

Swedish

Tagalog

Tajik

Tamil

Tatar

Telugu

Thai

Tibetan

Turkish

Turkmen

Ukrainian

Urdu

Uzbek

Vietnamese

Welsh

Yiddish

Yoruba