🔡Use Cases

The following are some example Use Cases utilizing TrusstGPT.

Use Case 1: Translate, Summarize & Act

Translate customer interaction data in real-time / batch, summarize the interaction, make recommendations and write to Customer Relationship Management (CRM)/systems of record automatically

Use Case 2: Transcribe, Summarize & Act

Transcribe voice interactions in real-time / batch, summarize the interaction, make recommendations and write to CRM/systems of record automatically

Use Case 3: Integrate to CCaaS & CRM (2-way)

Bidirectional integration (query / ingest /write) between Contact Center (CCaaS) platforms, CRM, Voice of Customer (VOC) / survey platforms and other systems of record. Write interaction summary to CRM. Reduce Average Handle Time (AHT)

Use Case 4: Generate Knowledge Content & Act

Identify knowledge gaps, incorrect knowledge & create knowledge content. Provide real-time retrieval of business data for workers

Use Case 5: Trigger Workflows & Automations

Identify process improvement recommendations then trigger alerts, actions & workflows via API to sales, marketing, business improvement and contact center operation functions / systems

Use Case 6: Automate Quality Management & Forms

Automatically assess 100% of customer interactions in real-time, identify knowledge gaps & training recommendations and populate QM assessments/forms via API

Use Case 7: Generate CX Insights & Recommendations

Provide generative AI powered insights to sales, marketing, business improvement and contact center operation functions / systems. Provide recommendations and increase sales & marketing effectiveness

Use Case 8: GenAI IVR & Propensity Routing

Remove traditional touch-tone IVR and automatically generate routing / IVR decisions in real-time via API - matching most appropriate agent to customer based on actual intent (propensity routing)