AWS Consumption Estimator
This page provides an example of the AWS consumption fees based on a contact center handling 30,000 x 8 minute phone calls per month. Assumes real-time streaming. Pricing estimate is monthly in USD.
Trusst AI provides an AWS consumption estimator for each customer based on their circumstances and use cases.
Number of Calls
30,000
Total number of calls handled on a monthly basis
Average Agent Handle Time
8
Minutes (Including ACW)
After Call Work
3
Minutes (average /call)
Transcript/Contact Retention Period
24
Months
Operating hours
24
Cost to serve per contact
$15.00
USD /contact
Amazon SageMaker (InteractIQ)
$1,437.95
AI Insights and Quality Assurance
Amazon SageMaker (Lissten)
$1,336.78
Transcription/Translation/Redaction
AWS Lambda
$16.03
Amazon DynamoDB
$25.83
Amazon Cloudwatch
$2.11
Amazon Kinesis Data Stream
$35.72
Amazon Key Management Service
$1.31
Total AWS Infrastructure run costs:
$2,855.73
Last updated