This page provides an example of the AWS consumption fees based on a contact center handling 30,000 x 8 minute phone calls per month. Assumes real-time streaming. Pricing estimate is monthly in USD.
TrusstGPT provides an AWS consumption estimator for each customer based on their circumstances and use cases.
Last updated
| Field | Quantity | Description |
|---|---|---|
Number of Calls
30,000
Total number of calls handled on a monthly basis
Average Agent Handle Time
8
Minutes (Including ACW)
After Call Work
3
Minutes (average /call)
Transcript/Contact Retention Period
24
Months
Operating hours
24
Cost to serve per contact
$15.00
USD /contact
Amazon SageMaker (InteractIQ)
$1,437.95
AI Insights and Quality Assurance
Amazon SageMaker (Lissten)
$1,336.78
Transcription/Translation/Redaction
AWS Lambda
$16.03
Amazon DynamoDB
$25.83
Amazon Cloudwatch
$2.11
Amazon Kinesis Data Stream
$35.72
Amazon Key Management Service
$1.31
Total AWS Infrastructure run costs:
$2,855.73
