πŸ’³AWS Consumption Estimator

This page provides an example of the AWS consumption fees based on a contact center handling 30,000 x 8 minute phone calls per month. Assumes real-time streaming. Pricing estimate is monthly in USD.

TrusstGPT provides an AWS consumption estimator for each customer based on their circumstances and use cases.

Field
Quantity
Description

Number of Calls

30,000

Total number of calls handled on a monthly basis

Average Agent Handle Time

8

Minutes (Including ACW)

After Call Work

3

Minutes (average /call)

Transcript/Contact Retention Period

24

Months

Operating hours

24

Cost to serve per contact

$15.00

USD /contact

Amazon SageMaker (InteractIQ)

$1,437.95

AI Insights and Quality Assurance

Amazon SageMaker (Lissten)

$1,336.78

Transcription/Translation/Redaction

AWS Lambda

$16.03

Amazon DynamoDB

$25.83

Amazon Cloudwatch

$2.11

Amazon Kinesis Data Stream

$35.72

Amazon Key Management Service

$1.31

Total AWS Infrastructure run costs:

$2,855.73

Last updated